Privacy Policy

About The Caregiver’s Lighthouse

The Caregiver’s Lighthouse, (“we” or “us”) is committed to protecting your privacy and safeguarding personal information in our custody or control. This Privacy Policy tells you how we collect, use, store, transfer and disclose your personal information. The Caregiver’s Lighthouse a will limit the collection, use and disclosure of personal information to that which is necessary to deliver services for clients and in compliance with applicable privacy laws.

By providing your information, you agree to your personal information being processed in accordance with this Privacy Statement, as amended from time to time.

Information collected through our website

We collect some information, which is not attributable to an identifiable individual. For example, when you visit one of our websites, our web server automatically recognizes only your computer’s domain name, but not your e-mail address or any other information that identifies you personally. This renders your visit virtually anonymous, unless you log in to one of the controlled-access areas of our site or otherwise volunteer other personal information. We may also collect anonymous aggregate information on what pages you access or visit.

The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes are to improve the content of our website, provide services such as technical support, to customize the content and/or layout of our website for each individual visitor, and to notify consumers about updates to our website.

Collection of Personal information

From time to time we may also ask you to provide your personal information, including when you visit our website, register for an account, order our products/services, or engage with us for promotional purposes. We only collect your personal information with your consent. For example, we may collect the following personal information about you: name and contact information, financial information (including payment information).

During the time we work with you we may become aware of personal health information about you or the person you are caring for, primarily for the purpose of assisting you with accessing health care. We may also collect personal health information from other sources with your consent or as permitted by law.

How we may use your personal information

We use personal information for the purposes stated or implied at the time of collection, including to provide confirm identity, provide services, complete transactions that you initiate, respond to your inquiries, market our services to you (as well as those of our affiliates and third parties), to meet the legal and regulatory requirements applicable to us and to improve our business. We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.

We use personal health information to determine client needs and eligibility for services; for risk and quality of care purposes, including conducting client satisfaction surveys; for planning and delivering our programs and services; to obtain payment for services; and to comply with legal and regulatory requirements.


Where applicable, we will seek your express consent to send you information, including by way of commercial electronic messages. This consent is sought by The Caregiver’s Lighthouse at 337 Ranchview Court NE Medicine Hat, Alberta T1C 0G4. You can unsubscribe at any time by following the instructions in the commercial electronic message.

Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for other purposes. For example, we may contact you to provide newsletters or other communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.

Transfers and disclosures of personal information

The Caregiver’s Lighthouse will not disclose personal information to any external organization unless we have previously informed the client in disclosures or agreements, have been authorized by the client, or are required to do so by law. We may also disclose your personal information in the event of a corporate amalgamation, reorganization, change of control or sale.

We sometimes use third party service providers, including the financial institution processing payments, satisfaction survey providers (at your option), and other service providers that assist us to provide products and services and to administer your account. Whenever The Caregiver’s Lighthouse hires other organizations to provide support services, they will be required to conform to our privacy standards and to allow us to audit them for compliance.

The Caregiver’s Lighthouse may disclose your personal health information with your consent, or as required or permitted by applicable privacy laws

Security and retention

The Caregiver’s Lighthouse takes all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.

Personal information is only retained for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.

Access, Correction and Accountability

The Caregiver’s Lighthouse will strive to keep all client files complete, up-to-date and accurate.

You or a person authorized on your behalf has the right to request to see and obtain a copy of your personal information, notes and communication and to request changes or corrections to inaccurate or incomplete information. You have the right to be advised if your personal information is lost, stolen or accessed by unauthorized persons. Subject to applicable privacy laws, you may ask us not to share your personal information with other providers, or where you have provided permission, to withdraw your consent at any time.

If you have any questions or concerns with respect to your personal information or our information practices, you may contact us at:

The Caregiver’s Lighthouse

337 Ranchview Court NE

Medicine Hat, Alberta T1C 0G4

Fax: (403) 548-8437